Garissa University Updates: CSL Assessment and New Student Portal Rollout Cause Mixed Reactions

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Garissa University has recently embarked on two significant activities that have caught the attention of students and faculty alike. The first involves the ongoing assessment of Community Service Learning (CSL) projects by lecturers, a process crucial in evaluating students’ engagement with societal challenges. The second is the launch of a new student portal, which, while aimed at improving access to academic services, has also sparked confusion and misunderstanding among students.


2. CSL Assessment: Evaluating Community Engagement


The assessment of Community Service Learning (CSL) projects is a key component of Garissa University’s commitment to holistic education. CSL requires students to apply their academic knowledge in real-life community settings, addressing issues such as environmental conservation, literacy programs, and public health awareness.


Lecturers have now started reviewing these projects, assessing how well students have met learning objectives and contributed to community development. Many students have expressed excitement about receiving feedback on their work, hoping that their projects will not only fulfill academic requirements but also create lasting impacts in local communities.


However, some students have raised concerns about the grading criteria, with a few feeling that their efforts may not be fully recognized. Others are worried about meeting the deadlines, especially those whose projects faced logistical challenges. Despite these concerns, faculty members have reassured students that the process will be fair, transparent, and focused on both academic and societal impact.


3. New Student Portal: Confusion and Mixed Reactions


Another major development at Garissa University is the launch of a new student portal aimed at enhancing academic management and service delivery. The new system is designed to streamline various processes, including course registration, fee payment, exam results access, and communication between students and administration.


While the initiative is meant to improve efficiency, the transition has not been entirely smooth. Many students have reported difficulties in accessing the new system, citing issues such as:


Login failures due to incorrect credentials or unrecognized accounts.


Lack of guidance on how to navigate the new interface.


Delayed responses from university support staff regarding technical issues.



The confusion has led to frustration among students, with some fearing that registration deadlines and other academic processes may be disrupted. Some comrades have even taken to social media, calling for clearer communication from the administration.


In response, the university’s IT  department (suleiman) has assured students that they are working on resolving the technical issues. They have also urged students to attend scheduled training sessions and read the user guides provided to help them transition smoothly.





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